Shop the set Use your pitcher(s) for at least 21 days. Contact Barista Swag within 45 days of delivery for free return shipping and a full refund on an eligible satisfaction return.
This pitcher satisfaction promise applies to EVO and Vortex pitchers, including the EVO + Vortex system.
For a satisfaction return of the EVO + Vortex system, return the entire bundle, including both pitchers and all included accessories. Partial bundle satisfaction returns are not available.
Defective products do not need to wait 21 days. A defective individual pitcher can be replaced without requiring return of the entire bundle. A defective accessory can be replaced or refunded individually.
This pitcher satisfaction promise also covers Ultra Sharp 2.0 and Controller pitchers, including sale and set purchases. Pitcher returns include free return shipping worldwide. Statutory consumer rights remain unchanged.
For products other than pitchers, returns are accepted within 30 calendar days of delivery when items are unused, in their original packaging, and properly protected for return shipment. The customer pays return shipping unless the item is damaged, defective or incorrect, or applicable law requires otherwise. Once received and inspected, a full refund of the product price will be issued.
For pitchers and the EVO + Vortex system, a defective individual pitcher can be replaced without requiring return of the entire bundle. A defective accessory can be replaced or refunded individually. The notification conditions below for unrelated products do not add restrictions to this pitcher-specific remedy.
Please inspect your order promptly after delivery. If an item arrives damaged, incomplete, or incorrect, contact help@baristaswag.com within seven days with your order number and photos where reasonably possible so we can resolve it quickly. For defects that were not reasonably apparent on delivery, contact us promptly after discovering the issue. The seven-day notification request does not limit any mandatory statutory consumer rights.
For approved damaged, defective, or incorrect-order claims, Barista Swag will cover return shipping and provide an appropriate repair, replacement, or refund.
Approved refunds are issued to the original payment method within two business days after any required return is received and inspected. Banks and payment providers may require additional processing time before the funds appear.
For the original purchaser, the handle attachment of the Ultra Sharp 2.0 pitcher has a limited lifetime warranty covering separation or failure during normal use. The approved remedy is repair or replacement. Accidental damage, misuse, corrosion, cosmetic wear, and all other pitcher components are excluded. Proof of purchase may be required. Barista Swag covers worldwide shipping for approved warranty claims.
For returns, refunds or warranty help, email help@baristaswag.com or asaf@baristaswag.com. Both inboxes are monitored, with replies within one business day and usually sooner. Replies through social media or WhatsApp are not guaranteed.
Nothing in this policy limits any mandatory consumer rights available under the laws of the customer’s country, including applicable EU/EEA/UK statutory rights.