Shop the set We encourage you to practice with your pitcher for 21 days. If it is still not right for you, contact us within 45 days of delivery. You may contact us sooner, and this voluntary policy does not limit any statutory cancellation or return rights.
This policy applies to eligible EVO 2.0, Vortex, Ultra Sharp 2.0 and Controller pitchers, including eligible sale and set purchases. Eligible pitcher returns include free return shipping worldwide.
Eligible non-pitcher products have the same 21-day trial and 45-day contact window. The customer pays return shipping unless the item is damaged, defective or incorrect, or applicable law requires otherwise.
Please inspect your order promptly after delivery. If an item arrives damaged, incomplete, or incorrect, contact help@baristaswag.com within seven days with your order number and photos where reasonably possible so we can resolve it quickly. For defects that were not reasonably apparent on delivery, contact us promptly after discovering the issue. The seven-day notification request does not limit any mandatory statutory consumer rights.
For approved damaged, defective, or incorrect-order claims, Barista Swag will cover return shipping and provide an appropriate repair, replacement, or refund.
Approved refunds are issued to the original payment method within two business days after any required return is received and inspected. Banks and payment providers may require additional processing time before the funds appear.
For the original purchaser, the handle attachment of the Ultra Sharp 2.0 pitcher has a limited lifetime warranty covering separation or failure during normal use. The approved remedy is repair or replacement. Accidental damage, misuse, corrosion, cosmetic wear, and all other pitcher components are excluded. Proof of purchase may be required. Barista Swag covers worldwide shipping for approved warranty claims.
For returns, refunds or warranty help, email help@baristaswag.com or asaf@baristaswag.com. Both inboxes are monitored, with replies within one business day and usually sooner. Replies through social media or WhatsApp are not guaranteed.
Nothing in this policy limits any mandatory consumer rights available under the laws of the customer’s country, including applicable EU/EEA/UK statutory rights.